SHIPPING POLICY – DUSKYS

At DUSKYS, we aim to deliver your orders quickly, safely, and efficiently across India.

---

Shipping Coverage

We currently ship across India, covering most serviceable PIN codes.

---

Shipping Charges

• Free Shipping on all prepaid orders above ₹500

• Shipping charges (if applicable) will be clearly displayed at checkout before you complete your purchase

---

Order Processing & Dispatch

• Orders are usually processed and dispatched within 1 working day after confirmation

• Orders placed on weekends or public holidays will be processed on the next working day

---

Delivery Timeline

• Estimated delivery time: 5–15 working days

• Delivery timelines may vary depending on:

  • Customer location

  • Courier partner

  • Weather conditions

  • Regional restrictions or unforeseen circumstances

Please note that delivery timelines are estimates and not guaranteed.

---

Courier Partners

DUSKYS works with trusted third-party courier partners to ensure reliable and timely delivery of your orders. Once your order is handed over to the courier, delivery is subject to the courier partner’s service conditions.

---

Order Tracking

Once your order is shipped, you will receive a tracking link via SMS or email to monitor your shipment status.

---

Damaged or Incorrect Orders

If you receive a product that is:

• Damaged

• Defective

• Incorrect

Please inform the delivery personnel immediately, if possible.

You may also contact us within 24 hours of delivery by writing to:

📧 sunnyhooda25@gmail.com

Please include:

• Order ID

• Clear photos/videos of the issue

• Description of the problem

Our support team will review and respond within 24 working hours.

---

Cancellations

• Orders can be cancelled free of cost before they are shipped

• Once the order has been dispatched, cancellation requests will not be accepted

For cancellation requests, please contact us immediately at sunnyhooda25@gmail.com.

---

Returns & Refunds

All returns, exchanges, and refunds are governed by our Return & Refund Policy.

👉 Please refer to our Return & Refund Policy page for complete details.

---

Contact Us

For any shipping-related queries, feel free to reach out to us:

Email: sunnyhooda25@gmail.com
Brand: DUSKYS